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PRODUCTS: CRM Application - Features
CALL CENTER MANAGEMENT
Service / Support - Problem or Complaint reports
Product Category / Sub-Product Detailed specifications & installations instruction databases
Automated Rule Base oriented Rapid Resolution of Problems
Call tracking / Engineer call pending / Call completion Status Reports
Resource utilization for replacements and warranties
Maintenance Service Contract Costing and Analysis Reports
EMAIL MANAGEMENT
Email alerts on completion customer breakdowns or stalling of Installations
Email based solutions to customer complaints /queries through web
Nested criteria based queries on received Incoming mails / outgoing mails
SALES AND MARKETING AUTOMATION
Scheduling of field Engineers / field marketing personnel
Pre Sales - Customer visit Field reports with competitor activity
A built-in web based search engine to query information on the web
DOCUMENT AND CALENDER MANAGEMENT
Built in Document Management for M.S Office suite of documents Integration with M.S Outlook for address book import
Activities:
Corporate website | Ecommerce sites | Portal Design | Flash Websites
Flash Animation | Multimedia Presentation | Logo Design
SEO | Link Popularity
Credit Card Processing | Ecommerce shopping cart | Database Services | Online reservation | Flash Scripting
Top Solutions:
Smart Card Technology
Smart cards also provide benefits for a host of commercial applications in both B2B and B2C environment. The smart cards portability and ability to be updated make it a technology well suited for connecting the virtual and physical worlds.
Linux Solutions
Linux Solutions in India. It is an open source operating system. Linux is the most diverse operating system, based on the UNIX family.
ERP
ERP facilities company-wide Integrated Information System covering all functional areas. It provides complete integration of systems across departments also across companies under the same management
Products:
Customer Relationship Management
Personal care to each and every customer and win their loyalty
Telephony Integration
Messaging forms a key infrastructure ingredient in today for the consumer market and enterprise set-up
Customer Hospitality Management
Restaurant management system is a multi-user Windows based application
Biometric Security Systems
Integration of the security surveillance system with your PC